Everything you need to manage your home with EWG Properties — payments, maintenance, contacts, and more.
Submit Maintenance
Log issues through Tenant Portal — include photos for fastest response.
Open Tenant Portal →After-Hours Emergency?
Gas leak, flooding, no power, or a broken lock — know what qualifies and how to reach us fast.
Quick Reference
EWG & Emergency
Office Hours
Mon–Fri, 9 AM–5 PM CT
Emergencies accepted 24/7
Utilities
Internet
Policies
Maintenance Requests
Submit requests through Tenant Portal or by calling/texting us at (210) 698-6900. Logging through Tenant Portal keeps a record of all communications and helps us respond faster.
Rent Payments
All rent must be paid through Tenant Portal — no cash or check. ACH bank transfer is free. Credit card payments carry a 2.9% processing fee.
Moving Out
Notice requirements are governed by your lease and applicable law. Contact us for move-out instructions and notice requirements specific to your tenancy. Email [email protected] with your intended move-out date to get started.
No Modifications
Do not make external modifications — drilling, satellite dishes, cable runs, or structural changes — without written approval from EWG first.
Lease Documents
Need your lease, addendum, or move-in inspection report? Log into the Tenant Portal or email [email protected] and we'll get it to you promptly.
Office Hours
Mon–Fri, 9 AM–5 PM CT for general questions. After-hours emergencies are always accepted at (210) 698-6900.
Resident Referral Program
Refer a friend or family member to EWG Properties and get $100 off your rent when they sign a lease. No limit on referrals.
Learn About the Program →