Legal

Privacy Policy

How EWG Properties collects, uses, and protects your personal information.

Effective Date: January 1, 2026  ·  Last Updated: March 2026

1. Who We Are

EWG Properties ("EWG," "we," "our," or "us") is a residential property management company serving Lytle and Pleasanton, Texas. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ewgproperties.com or contact us about our rental properties.

2. Information We Collect

We collect information you provide directly to us, including:

  • Contact details — name, email address, phone number, and mailing address
  • Rental application data — employment history, income verification, references, and identification documents submitted through our application portal (powered by TenantCloud)
  • Communications — messages sent via our contact form, email, or phone
  • Payment information — processed securely through TenantCloud; we do not store card or bank account numbers on our servers

We also collect limited technical data automatically when you visit our website, such as your browser type, IP address, pages viewed, and referring URLs. This data is used solely for site performance and security purposes.

3. How We Use Your Information

We use the information we collect to:

  • Process and evaluate rental applications
  • Communicate with you about your inquiry, application, or tenancy
  • Schedule property tours and respond to maintenance requests
  • Send notices, lease-related documents, and important updates
  • Improve our website and services
  • Comply with applicable laws and legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

We use TenantCloud as our property management and tenant portal platform. When you submit a rental application or access the resident portal, your data is processed according to TenantCloud's own privacy policy, available at tenantcloud.com/privacy-policy.

Our website may also use standard analytics tools to understand aggregate traffic patterns. No personally identifiable information is shared with these services.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. Sensitive application data is handled exclusively through TenantCloud's encrypted platform. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to manage any ongoing tenancy, or as required by law. Application records for individuals who are not offered a lease are typically retained for a minimum of two years in accordance with Fair Housing recordkeeping guidelines.

7. Your Rights

You may contact us at any time to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of non-essential communications

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out: